How should you handle a language barrier during a 900 transmission?

• A. Continue using jargon and raise your voice.
• B. Use plain language, seek a translator or use standard phrases, and ensure understanding before proceeding.
• C. End the transmission and wait for a new channel.
• D. Ask the caller to repeat in the same language.

Answer: (B)

When a language barrier shows up on a 900 transmission, the priority is clear, accurate communication that preserves safety and situational understanding. Use plain language: speak slowly, use simple, concrete terms, and avoid slang, abbreviations, or department jargon that may not translate. If possible, request translation assistance through dispatch or bring in a bilingual officer or on-scene interpreter so the message can be accurately conveyed.

If a translator isn’t immediately available, rely on standard phrases and concise questions that can be answered with yes/no or brief, factual responses. Focus on confirming essential details: location, nature of the incident, people involved, and any immediate dangers. After presenting the information, ask the caller to repeat back the key points to confirm understanding.

Avoid raising your voice or continuing with complex wording in hopes the other party will understand; that tends to create more confusion. Ending the transmission simply because of the language barrier should not be your default—seek translation support and keep the communication open until you’ve secured accurate information. Once you have a confirmed understanding, you can proceed with actions or decisions with greater confidence.