If a 900 code transmission is unclear due to language barriers, which approach ensures understanding before proceeding?

• A. End the transmission and wait for a translator.
• B. Ignore the language difference and proceed.
• C. Use plain language, seek a translator or use standard phrases, and ensure understanding before proceeding.
• D. Ask the caller to adjust to English.

Answer: (C)

When a 900 code transmission is unclear because of language barriers, the priority is to ensure clear, accurate understanding before taking action. Use plain language—simple words, speak slowly, and avoid technical jargon or slang—so the caller can grasp what’s being asked and what’s needed. If available, bring in a translator or interpreter, or rely on standard phrases that are widely understood to bridge the gap quickly. After communicating, confirm understanding before proceeding by having the caller repeat back key details or summarize the instructions, ensuring you have the correct location, incident type, and required actions. Proceeding without verifying understanding or trying to push English on the caller increases the risk of miscommunication and dangerous mistakes.