In a 9xx call with a civilian requesting information, which practice aligns with privacy and safety?

• A. Provide all requested information, including personal data.
• B. Release private information of third parties if requested.
• C. Share internal memos and procedures publicly.
• D. Only provide essential information necessary for safety or operational needs, and maintain privacy.

Answer: (D)

Protecting privacy and safety means sharing only what is essential for the caller’s safety or for the current operation. When a civilian requests information on a 9xx call, reveal only the minimal facts needed to stay safe or to assist the situation, and keep private data and internal materials confidential. That often means noting the incident type and that units are responding, but not providing names, addresses, personal details, or internal memos and procedures. Providing only essential information helps prevent unnecessary exposure of sensitive information, protects third parties, and avoids compromising ongoing investigations or officer safety. When in doubt, err on the side of privacy and refer more detailed inquiries through proper public channels.