The post-incident debrief after a 9xx call should lead to updates to SOPs and what other action?

• A. Assigning blame to individuals
• B. Eliminating post-incident documentation
• C. Training on gaps
• D. Increasing response times for future calls

Answer: (C)

After-action debriefs focus on turning what’s learned into practical improvements. When a post-incident review is done after a 9xx call, the goal is to refine procedures and close the gaps that were identified. Updating the standard operating procedures captures those changes, while training on gaps ensures everyone understands and can properly apply the new or clarified steps. This pairing creates lasting improvement by turning findings into action. Blaming individuals hampers learning and teamwork, eliminating post-incident documentation removes a needed record of what happened and what changed, and aiming to increase response times ignores the need to address underlying deficiencies. Training on gaps best translates the debrief into better performance.