When a civilian calls with information requests on a 9xx, how should you respond?

• A. Provide as much information as the civilian requests.
• B. Only provide essential information necessary for safety or operational needs, and maintain privacy.
• C. Release no information under any circumstances.
• D. Provide personal contact details of officers.

Answer: (C)

When civilians request information over a 9xx channel, sensitive details should not be discussed on-air. The best approach is to release no information on the radio and direct the caller to the department’s official information channels, such as the Public Information Officer or the proper formal request process.

This protects ongoing investigations, preserves privacy, and prevents miscommunication or leakage of details that could affect safety. In practice, you might respond briefly that information cannot be discussed on-air and provide the correct avenue to submit a request (e.g., through the PIO or a designated public records process). Releasing information or personal contact details over the air could compromise safety and privacy and is not appropriate.