Which action should be taken as a direct result of a post-incident debrief after a 9xx call?

• A. Do nothing and close the file
• B. Update SOPs
• C. Schedule a social event for staff
• D. Replace the vehicle fleet

Answer: (B)

Post-incident reviews are meant to convert lessons learned into concrete improvements in how the team operates. After a 9xx call, the direct step is to revise the Standard Operating Procedures so the findings from the debrief become official guidance. Updating SOPs closes gaps, clarifies responsibilities, and strengthens safety and efficiency by codifying changes in steps, communications, and decision points. This keeps responses consistent and ensures everyone is following the same, improved process next time. The other actions don’t directly advance operational standards: doing nothing misses the opportunity to improve; scheduling a social event doesn’t affect the incident response; and replacing the vehicle fleet would only be necessary if the debrief clearly showed persistent vehicle issues, which isn’t assumed here.