Which of the following actions best completes the debrief cycle after a 9xx call?

• A. Archiving the original report only
• B. Doing nothing more after debrief
• C. Updating SOPs based on findings
• D. Replacing the entire team

Answer: (C)

Debriefing emphasizes turning what happened into improved ways of doing things. After a 9xx call, the team reviews actions, notes what worked well and what didn’t, and identifies concrete gaps or risks. The key step is turning those findings into updated Standard Operating Procedures so that the lessons aren’t forgotten. Updating SOPs formalizes changes, guides training, informs future responses, and helps prevent the same issues from arising again, making responses more efficient and safer for everyone involved.

Archiving the original report alone captures data but doesn’t close the loop on learning or change practices. Doing nothing after a debrief wastes the opportunity to improve. Replacing the entire team is disruptive and unnecessary for institutional learning; the goal is to refine procedures, not wipe personnel.